Your plastic and/or virtual card could decline in the following conditions:
Incorrect Information - Remember to double-check all card information such as the card number, CVC, expiration date,etc. A quick edit is usually all that needs to be done to get the card working properly.
Number of Transaction Exceeded - The card is created with a specific amount of allowed transactions (e.g., for virtual cards, this usually defaults to 2 transactions). If the card is authorized for more than the specified amount of transactions, this will cause the card to decline. Lingering authorizations sometimes occur, and original authorizations should be pushed through for processing to collect payment.
Blocked Card - Check to make sure your plastic and/or virtual card is not blocked. To find out how, click here. If your card is blocked, but you do not have permission to unblock it, send a request to your Company Administrator. Click here to learn how to send a request.
Insufficient Funds - If your account is pre-funded, the purchase(s) you are making may exceed the available funds in your account. You will need to apply additional funds to your account before the purchase(s) will be able to be completed.
Restricted Usage －Your card may not have access to make purchases of this kind (i.e., the purchase is not covered by the current merchant category codes allowed on your card). Contact your Company Administrator to see if you are authorized to make purchases in this industry. If you are the Company Administrator, check whether industries have been blocked from use.